Introduction

Wedgewood House aims to cater for the needs of everyone who visits our guest house. We are located on a main road. We have 12 guest rooms. The building is an Edwardian property and as such has some features which may make access difficult for guests of limited mobility. The premises are attended by us or our staff at all times when guests are present.

Pre Arrival

You can contact us by phone, SMS message to our phone number, fax or email – contact details are at the end of this document.

When we take your booking, we will ask you to advise an approximate arrival time to ensure that we are present to check you in when you arrive.

We can supply a large print brochure. We have a website which illustrates a selection of our rooms. We are happy to provide any further information about rooms as required. Our web site is a ‘home-made’ one, designed with accessibility in mind. It is tested regularly with an online W3C validator tool.

Travel

Norwich train station is about 10 minutes travel by car.

The bus station is about 5 minutes walk.

Bus route 24 runs from across the road to the railway station to a few yards away from Wedgewood House

Bus route 25 runs from right outside the railway station to within 5 minutes walk of the house

There is a taxi rank at both the bus and railway stations

Arrival & Car Parking

Parking is provided for guests during the period of their stay only. We can provide parking permits to park in Kingsley Road, which is on the corner of the house, or Victoria Street which is the next road down. We also have a small car park at the rear of the building which is accessed by a private lane. At night, the car park and lane are illuminated by movement sensing lights. The lane is an unmade road but has a firm and relatively smooth surface. The car park is asphalted and three spaces are placed in front of three other spaces. Because of the limited number of spaces and the arrangement of those spaces, advance notice is required when a guest of limited mobility specifically needs to park in the car park.

We are happy to provide assistance with luggage. However, in the unusual event that there is an excessively heavy case, we will not attempt to carry it if we believe that it may cause injury to us or our staff. In these instances, we will be happy to assist with the partial unpacking of the case so that it becomes a weight that we can carry without risk.

On arrival, all guests should report to the main reception at the front door.

All guests will be required to complete a registration form on arrival. Guests are shown to their room and facilities are explained.

Main Entrance & Reception

There is a tiled path leading to the entrance door. At night, there are movement -sensing lights which illuminate automatically as you approach the door. The entrance door is key-operated and has a large brass push button bell in the centre of the door which is at a height of 120 cm. There is a low step up from the path and then once inside the door there is a matt well in a lobby area that you step down to, which is followed by another low step up to the main interior floor level. There is a second door at this point. The main entrance is a traditional Edwardian hallway of 114 cm width which is carpeted with short pile carpet. A portable induction loop is available for use in reception. Tables and chairs in the adjacent breakfast room can be used for check in if required.

Public Areas General Internal

Corridors are painted in white and doors are of a contrasting darker colour. Floors and stairs are fitted with short pile carpet.

Public Areas (WC)

There are no public WCs on the ground floor level.

Breakfast Room

The breakfast room is situated on the ground floor adjacent to the entrance hall. It has a laminate floor covering. A range of table shapes and sizes are available and the layout is flexible. Some tables are round with a central pedestal base. All dining chairs are without arms. A large print breakfast menu is available on request. A portable induction loop is available for use in the breakfast room. No background music is played in the breakfast room. Vegetarian, vegan, gluten free and other diets can be catered for – some notice of special requirements will allow us the opportunity to purchase ingredients.

Laundry

We do not offer a laundry service. The nearest laundry is situated on Grove Road which is about 10 minutes walk or 5 minutes by car. There is limited parking in front of the laundry

Shops

There is a huge selection of shops within 5 minutes walk from the house, from department stores to supermarkets and chemists. The nearest grocery store is Tesco Express which is situated on Grove Road and is open from early morning till late at night. There is limited parking in front of the shop. There is a chemist

Leisure/Outdoor Facilities

We do not offer any outdoor facilities. A range of board games is available for guest use.

Grounds/Garden

There is a short garden at the front of the house laid with gravel and flower beds. There are no seating areas in this garden. At the rear of the house are a private courtyard and a car parking area. There is no garden for guest use.

Bedrooms

General

All bedrooms are fitted with carpet. All bathrooms are fitted with non slip safety flooring. All rooms have at least one electrical socket at a height of approximately 1 metre. One induction loop is available which can be set up in any of the guest rooms if prior notice is given. This can be connected directly to the TV. All TVs have teletext.

First Floor

The first floor is accessed by a staircase with 14 steps leading from the main ground floor reception. The steps are 19 cm high and 24 cm deep. This staircase has one handrail, which is in 2 sections, on the right hand side. There is a wall on the left hand side. At the top of this staircase is a fire door, behind which there is a small landing and then one further step straight ahead to room 1 and another step to the right towards a landing leading to the other rooms. Half way across this landing there are two further steps.

There is a second staircase on the opposite side of the house which is reserved for emergency use as a Fire Exit only.

Fire Safety

We have an L2 fire alarm system with smoke/heat detectors & sounders in every guest bedroom. Evacuation procedures for guests with disabilities can be discussed prior to arrival or on check in.